IT Service Management

Enable success in your IT lanscape.

Based on our broad experience in this field, we have a proven experience at implementing smoothly the best practices in the most complex and challenging IT environments. The implemented solutions are based on the ITIL framework enhanced by our in-house-optimised processes. We provide also tailored websites, community management and merchandising services, founded on a robust service-oriented framework that offers flexibility and adaptability your business need.While defining or refining your IT Governance, integrating the existing IT-landscape in an evolutionary way, is a reason to get wise.

IT Performance Assessment
When IT underperforms, it hurts an organization’s performance. An IT department that is not responsive to its users limits an organization’s ability to adapt to shifting demands, increases the time it takes to release products and services, and reduces customer satisfaction. We work with our clients to identify and capitalize on opportunities for improving IT performance. Moreover, we identify the resources and capabilities necessary to ensure lasting results.
IT Cost Reduction and Modeling
Fully understanding the costs of your IT organization is a challenge. On top of this, many IT organizations use charging mechanisms to allocate costs to business units. We help create equitable charging mechanisms that reflect the usage of IT services. Moreover, we work with you to create the insight you need to ensure financial predictability.
ITSM Strategy & Roadmap Design
Organizations are always looking for ways to use IT more effectively and at a lower cost. It is important to understand current performance levels and how they relate to best practices. We can help you develop an ITSM Strategy that is based on clear goals and principles to ensure customer-oriented IT services.
ITIL Implementation Programs
There are times that you need to prove your capabilities based on a recognized norm. This may be for compliance purposes or to identify how you are doing in relation to a global standard. We know the ITSM standards and we understand their intent. We help you to meet the requirements of these standards, and achieve the related certification.
Lean IT Service Management
IT Service Management is a fundamental element of many IT organizations, but it may no longer be sufficient to meet expectations on its own. Embedding Lean principles into your ITSM processes increases delivery capacity and innovation, while at the same time improving behavior and attitude regarding the delivery of continuous value improvement to customers.
Passing IT Audits
Complying with legal requirements and other regulations has become a major focus area within IT organizations. We know what auditors are looking for and how to embed risk-and-compliance-related behaviors in your IT organization. This ensures that the improvements made are sustained, and do not return as findings in your next audit. We can help you remedy audit findings and help you prepare your organization for the IT audit itself.
Service Catalog and Service Level Agreement Definition
The ability of an IT organization to clearly formulate its purpose, its services and the level at which these services are delivered is absolutely vital in establishing a positive relationship with the user community. With years of experience in creating service catalogs and the associated service level agreements, we can dramatically shorten your time-to-market in preparing such documents.
IT Service Management Training
wise:able offers a series of ITSM training programs and courses, based on best frameworks and standards such as Information Technology Infrastructure Library (ITIL®).
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